Refund policy

At Mimu, your satisfaction is our top priority. If you’re trying Mimu for the first time and you’re not completely satisfied, we’re here to help.

30-Day Money-Back Guarantee

We proudly offer a 30-Day Money-Back Guarantee on your first order. If you’re not satisfied with your purchase for any reason, simply contact us within 30 days of receiving your order, and we’ll work with you to make it right.

To request a refund under our Money-Back Guarantee, please email info@trymimu.com with your order number and a brief explanation of your experience.

The Money-Back Guarantee applies only to your first purchase and is limited to one refund per customer, household, or shipping address. Mimu reserves the right to refuse refunds where abuse, fraud, or repeated refund requests are suspected.

Standard Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return, your item must be:

Unused and in the same condition you received it;
In its original packaging;
Accompanied by proof of purchase or your order confirmation.

To start a return, contact us at info@trymimu.com.

If your return is approved, we will provide instructions for returning your item. Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.

We recommend using a tracked shipping service, as Mimu is not responsible for return packages lost in transit.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or you received the wrong product, contact us immediately at info@trymimu.com with photographs of the product and packaging. We will evaluate the issue and, if eligible, provide a replacement or refund at no additional cost.

Exchanges

We do not offer direct exchanges.

If you would like a different product or flavor, please request a return (if eligible) and place a new order once your return has been approved.

Subscription Orders

Subscriptions may be cancelled or modified at any time before your next renewal payment is processed.

Once a renewal payment has been successfully processed and your order has entered fulfillment, it cannot be cancelled. Any refund requests after shipment will be handled in accordance with this Return & Refund Policy.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

Returned items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@trymimu.com.